Question 1

Do you ship internationally?

Accepted Answer

Unfortunately, we don’t offer international shipping at the moment. We currently ship only within the UK, Northern Ireland, and the Isle of Man.

Question 2

How long will it take to receive my order?

Accepted Answer

Orders are shipped Monday to Friday, and delivery typically takes 3-7 working days, depending on the day you place your order. Please note that public holidays may affect delivery times.

Question 3

How to track my order?

Accepted Answer

Once your order is dispatched, you’ll receive a tracking number. You can track your parcel via Yodel’s website or the Yodel Parcel Tracker app.If you selected express shipping, your order will be sent via DPD.

Question 4

What should I do if my order arrives damaged?

Accepted Answer

We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours at support@tempoteabar.com with photos, and we’ll be happy to assist.

Question 5

How do I manage my subscription?

Accepted Answer

You can manage your subscription by logging into your account on our website. From there, you can update your delivery schedule, billing information, or cancel your subscription at any time.

Question 6

If I have a Click and Collect, how long do you keep it for?

Accepted Answer

We’ll keep your Click & Collect order in-store for 2 week.If you’ve ordered Bubble Tea Cans, please note they have a 3-week shelf life—so to enjoy them at their freshest, we recommend placing your order as close as possible to your collection date!

Question 7

Where are you located?

Accepted Answer

We are located at 51 Queen Street, Glasgow, G1 3EN.

Question 8

What are your opening hours?

Accepted Answer

Our retail store is open on Monday to Sunday from 11:00 AM to 7:00 PM.

Question 9

Can I have a look at your store menu?

Accepted Answer

Yes! You can find our full menu on our website here.

Question 10

Do you offer gift cards?

Accepted Answer

Yes! Our gift cards make the perfect present for any bubble tea lover. You can purchase them in-store or online.

Question 11

Do you have a loyalty program?

Accepted Answer

Yes! Join our loyalty program (LoyalZoo) to collect points and earn rewards and discounts on your favourite bubble tea drinks. Ask in-store for more info!

Question 12

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, ShopPay, PayPal, Google Pay and Klarna for online orders.In-store, we accept both card and cash.

Question 13

Do you have any discounts or promotions?

Accepted Answer

We regularly run seasonal promotions and discounts! 🎉 Follow us on Instagram/Facebook or join our mailing list to stay updated.

Question 14

How do I become a stockist?

Accepted Answer

If you are interested in offering Tempo products in your business, you can visit this page to order a starter pack! All the info you need is available at the link here.If you have any other questions, feel free to email us.

Question 15

How long will it take for my wholesale order to arrive?

Accepted Answer

Allow 3-5 working days once payment settled.

Question 16

What is the shelf life of your cans?

Accepted Answer

The shelf life of our drinks are 4 weeks.

Question 17

How can I reduce risk against shelf life?

Accepted Answer

If you order larger quantities (min200) - we can break the fulfilment down into weekly/bi-weekly deliveries, with full shelf life, and you will get access to larger volume discounts and stronger margins upfront.

Question 18

How do I store your products?

Accepted Answer

Store cool and ambient, but serve chilled for best taste.

Question 19

Do you offer any fundraising deals?

Accepted Answer

Yes, we do! 🎉 At Tempo, we love supporting schools, charities, and community groups with a delicious way to raise funds. Our fundraising program offers special pricing on our bestselling bubble tea cans — giving your group a fun way to raise money (and spread the boba joy 🧋).👉 Learn more & apply here: tempo-tea-bar.myshopify.com/pages/tempo-fundraising

Question 20

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

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